Refund Policy for digital products
This policy applies to digital products sold by Leathicia Turgeon-Dalpé, including under the shop name Learning Lab. By purchasing a digital product through this site, you agree to this Refund Policy.
1. Scope
This policy applies to digital products purchased on our website, including:
2. Digital downloads (final sale)
Digital downloads are delivered immediately and cannot be returned. All purchases of digital downloads are final sales once delivered or made accessible.
If you're having trouble accessing your download, write to hello@leathicia.com and we'll help you resolve the access issue.
3. Self-paced courses: 7-day refund window
For eligible self-paced courses, we offer a 7-day refund window starting from the date and time of purchase.
3.a Eligibility
A refund may be granted if both of the following conditions are met:
This threshold is calculated from the access and progress data recorded in LearnDash. After the 7-day window, course purchases are non-refundable.
3.b Revocation of access
If a refund is approved, access to the course (LearnDash, downloadable materials, and any associated community) is revoked as of the date the refund is approved.
4. How to request a refund
Write to hello@leathicia.com and include:
If the request is approved, the refund is initiated within 5 business days to the original payment method. The time it takes for funds to appear on your statement depends on your financial institution or payment provider.
5. Payment plans (where applicable)
If a course is purchased through a payment plan, refund requests are assessed under the same 7-day window and the same eligibility criteria described in Section 3. If a refund is approved, any remaining scheduled payments are cancelled where possible.
6. Duplicate purchases and technical errors
If you accidentally purchase the same product more than once, or if a clear technical error results in an incorrect charge, contact us at hello@leathicia.com. We'll look into the situation and, where needed, issue a refund or correction.
7. Technical issues after the refund window
Good-faith clause
If a documented technical issue prevents you from accessing the course content after the 7-day window, contact us at hello@leathicia.com. These situations are reviewed on a case-by-case basis and are not subject to the time limit set out in Section 3.
8. Chargebacks
For any billing question, please reach out to us first at hello@leathicia.com so we can resolve the situation quickly. Initiating a chargeback may delay resolution and may result in a temporary suspension of access while the matter is investigated.
We may provide reasonable documentation to the payment processor, including proof of delivery, access logs, timestamps, and correspondence.
9. Governing law
This policy is governed by the laws of the province of Quebec, subject to any mandatory consumer protection rights applicable in your province of residence.
10. Updates to this policy
We may update this policy from time to time. The effective date will be updated accordingly.